Keep your proof of purchase and invoice in a safe place. We recommend placing it into an envelope and inserting it between your base and mattress for safekeeping.
- Any claim raised within the validation period of the warranty will be repaired free of charge for the customer.
- No transport is included in the warranty, you can arrange your own transport and bring the bed to the factory.
- It can take up to 7 working days to repair or replace your bed.
- Lay-byes are valid for 6 months
- Should the customer choose not to continue with the lay-by within the validation period they will forfeit 30% of the total cost.
- In the case of a refund, any monies due to the customer will be paid back into the bank account from which payment was received. a 15% office fee will be deducted from the amount.
- Specific or customized orders, in a size not usually provided or a product not part of the standard Techra range, will be a special order.
- Techra Bed Factory is under no obligation to exchange the product or provide a refund on special orders
Exclusions under the warranty:
This warranty covers manufacturing defects that are due to defective workmanship or materials only, and does not apply to:
- Normal body impressions (max 5cm deep)
- Firmness preference of the purchaser Cover (fabric)
- Product sold “as-is”, “distressed”, “shop soiled” or “floor model”
- Product whose identification / trade labels have been removed
- Product subjected to weight in excess of its design limits
- Product used for purposes other than that for which it is constructed
- Product failure due to causes other than defective workmanship and materials
- Bases – we do not exchange bases but can repair it for a fee determined by Techra Bed Factory management
Your warranty does not apply if the product is subjected to obvious abuse or improper care/maintenance such as, but not limited to:
- Stains or spoilage
- Inadequate support from weak foundations or improper frames
- Upholstery compaction due to insufficient turning
- Techra Bed Factory shall not be liable for incidental or consequential damages, which result through the use of this product.
- Your warranty is extended only to the original consumer purchaser from Techra Bed Factory.
NO WARRANTIES, EXPRESSED OR IMPLIED ARE EXTENDED TO PERSONS WHO PURCHASE THE PRODUCT FROM ANYONE OTHER THAN TECHRA BED FACTORY OR ITS AUTHORISED DEALERS AND ALL WARRANTIES TO SUCH PERSONS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS ARE HEREBY EXCLUDED.